Category Archives: Automotive Industry

Wash is a part of your car’s service, not THE service

If you’re an auto enthusiast your Whatsapp must have been flooded with the news of a Maruti Suzuki workshop getting only a wash and nothing else, when sent for its free service. Team BHP user ROG_AK recently gave his Baleno RS to Mandovi Motors for its second free service. In the evening, ROG_AK got the vehicle dropped off at his address. Luckily for ROG_AK (or unluckily for Mandovi), he had a dashcam installed on his vehicle. On inspecting the footage captured by the dashcam, he was shocked to find that nothing had been done to his car apart from a regular wash. The user has uploaded the video on YouTube which has garnered almost 2 lakhs views since. He has also shared a detailed account of the turn of events in the video. Here is what ROG_AK had to share about the incident,

After watching the video I went back the next day and confronted the service manager (the person you see talking on the phone in the beginning of the video) and showed him the video. He reacted in a very sympathetic way and told me that these kind of things don’t usually happen and it is their responsibility to check everything etc etc and he will take action on the people concerned. I told him that I am sure you guys do this for all first and second service vehicles because nothing really happens in those services anyway and the customer would not know. The attitude of the manager was very humble and understanding (might have been an act). I told him that I was taking the car for a long trip next week and what if something had happened and if that something could have been found and fixed at the service. He apologized repeatedly after which he conducted the service and did what they were supposed to do in the first place.

This is quite a common occurrence across multiple authorized service stations pan India & this is also not the first time that such an incident has happened. However, with substantial evidence this proves that fleecing happens at many levels in authorized workshops. As a car / bike owner, you would not want to see such treatment being meted out to your vehicle. This is where multi-brand garages & FNGs (friendly neighbourhood garages) come into play. When you service your vehicle at a multi-brand garage, they try to give out the best customer experience and pay more attention to your vehicle.

Maruti-Ignis-at-NEXA-Service.jpg
Authorized Service Stations
This is predominantly due to the comparatively lower volume of customers that they tend to. There is a stark contrast to authorized garages which are flooded with vehicles at any point in time. As a vehicle owner, you would seek some reference when you visit a multi-brand garage, some sort of assurance or account of others’ experience. GoBumpr is the right place to search, if you are looking for quality service. With a wide network of multi-brand garages in Chennai, Bangalore & Hyderabad, you can rest assured that you will be connected with a top-notch garage in your vicinity. With advantages like real-time tracking, live photo updates & digitized workshop management, you can service your vehicle with complete peace of mind! To learn more about how we can help you out, reach out to us at 9003251754. Alternatively, you can shoot out an email to support@gobumpr.com. Happy motoring!

All India Automobile Workshops Association – AIAWA

In the auto repair industry, there is a large institutional vacuum with no single voice to represent the large group of multi-brand garages. This projects a disproportionate economic value to the country. The All India Automobile Workshops Association – AIAWA is the first of it’s kind in India. Aimed at unifying workshop owners across the nation, the AIAWA is creating a stir in previously uncharted territory. Taking inspirational cues from the Automotive Component Manufacturers Association of India (ACMA), the AIAWA hopes to bridge the gap between workshop owners from different fraternities and bring all multi-brand workshops under a single roof.

aiawa1

With the automobile industry booming in India, the servicing sector will witness growth as a consequence. Currently a Rs.20,000 crore industry in India, it estimated that the industry will have an annual turnover of Rs.33,000 crore by 2020. According to a report by Business Standard, unorganized multi-brand garages account for only 1% of the total servicing in the country. In the multi-brand sector, the need to eliminate price disparity and establish a standard of quality is the need of the hour. Even with such teething issues, this sector has managed to service a sizeable proportion of the vehicles in the market.

The AIAWA believes that the key to survival & development for any garage is maintaining a long-standing relationship with its vendors, customers, employees and the community through adoption of stringent quality control principles.

AIAWA recently conducted two meets – one in Chennai & a national-level meet in Bangalore. GoBumpr was proud to sponsor & be a part of the first ever meeting of the AIAWA in Chennai. As  a strong technology enabler & digital partner for the AIAWA community, GoBumpr is empowering garages to be future-ready through the introduction of digital workshop management & mobile technology in garages. Through the introduction of the mobile CRM Axle, GoBumpr is revolutionizing the way garages interact with the customers. With a host of features such as service reminders, promotional messaging & real-time tracking, Axle is the perfect companion for garages gearing up for the future. The Automotive Component Manufacturers Association of India were also present  at the AIAWA meet in Benglauru, identified that the AIAWA would have to mature from a charter body into a single large institution to represent the multi-brand garages at supplier bodies, central ministries, banking institutions and OEMs. In an age where there is an omnipresence of smartphones & tech savvy customers, going digital is the only solution. The ACMA President in his speech acknowledged GoBumpr as a positive disruption in the auto repair industry that could facilitate the transition to a technology based solution for garages.

Significant Contributor Award - AIAWA

GoBumpr thanks the AIAWA & its members for the wonderful response meted out to our presentations on the future of workshop management at both the meets and also for presenting us with the “Significant Contributor” award at the meet held in Chennai. It was wonderful interacting with all the workshop owners. GoBumpr is keen to empower the workshop community with state-of-art technology and digitize the automobile after-market industry in India..

 

No Insurance Renewal for Vehicles without PUC

NO ‘POLLUTION UNDER CONTROL’ CERTIFICATE? FORGET YOUR INSURANCE!

All automobile owners, please take note! The time has come when we are to take responsibility to protect our environment, whether by our choice or not. An important Court directive has been passed today.

In what has turned out to be a landmark direction with respect to environmental standards, The Supreme Court has laid down a crucial condition for vehicle owners who want to avail their regular annual insurance. Henceforth, all vehicle owners who fail to obtain the valid Pollution Under Control (PUC) Certificate from the appropriate authority will not be eligible whatsoever for availing their annual insurance. Only upon producing the PUC Certificate will they be considered for annual insurance.

ABOUT THE DIRECTIVE

After years of raising public awareness for this cause, the Environment Pollution Prevention and Control Authority had recommended the linkage of the PUC with vehicle owner’s insurance procurement. A Bench of Justices accepted the recommendation and has passed this direction with immediate effect.

The Union Ministry of Road, Transport and Highways has accepted the decision and ensured that the necessary steps to educate owners for obtaining PUC will be taken as soon as possible.

Pollution in India

This decision has been taken also keeping in mind that hardly 20% of vehicle owners today approach Testing Centers to ensure their vehicle emission is under control. Now, with this compulsion, the Court and the authorities hope to ensure that emission is under control & vehicle owners get a sense of moral obligation as well.

ABOUT POLLUTION UNDER CONTROL (PUC) CERTIFICATE

While purchasing your new vehicle, a PUC certificate is issued, the validity of which is generally 1 year. After one year, your car will need to undergo the PUC test at periodic intervals and subsequently a new certificate will be issued to you each time. The validity of this new PUC certificate is usually six months. If in case an adverse reading is obtained in your PUC test, validity of your certificate will be decided on the basis of your current reading.

Pollution Control Testing

The cost of a PUC test is very minimal. It can be anywhere from Rs. 60 to Rs. 100, based on vehicle and fuel type. If any vehicle is seen exhibiting higher levels of emission than prescribed limits, its registration number will be informed to the RTO, Assistant RTO or Deputy RTO by the Testing Center within 1 day.

HOW TO OBTAIN

For your convenience, we would like to add that you can get your emission levels checked with your nearest PUC Center Affiliated Emission Center which you can locate on your Internet. These Emission Centers would give you an accreditation based on your car’s emission levels.

Using the accreditation, you can obtain your Pollution Under Control Certificate from any PUC Center near you.

Now that you have obtained your PUC Certificate, you will have no trouble in claiming your annual insurance!

So hurry and obtain that PUC Certificate as soon as possible, to avoid any hiccups in future. Save the environment as well as your pockets! We have tried to make it as clear as possible for you regarding its importance and effect. Keep reading this space for more important updates. Here’s wishing you the best of days! Happy Riding!

Independent Garages vs. Authorized Service Centers

What happens if one day your money-saving warranty runs out and you need to get your car serviced? And say you decide that the safest is to get it done in a dealership garage, since they are authorized. But what if your neighbor or cousin says he knows this really good mechanic who will do a much better job? He also says that you will save a lot of money by him. How do you decide?

For a start, let us see how each of them operates on a daily basis:

Dealership service units:

  • Dealership units work on hundreds of vehicles each month and have many reliable service bays and factory-trained technicians who are aware of the expertise.
  • The most assuring characteristic of dealerships is that they specialize in repairing and maintaining your particular car brand only.
  • Under dealership, if your car is under a warranty, the manufacturer covers the cost of most of the repairs. After the warranty expires also, you can buy an extended warranty.

Independent mechanics

  • These are comparatively smaller garages, however with multi brands in their consideration.
  • In this type of service, the customers meet directly with their preferred independent mechanic who is working on their car and give them their inputs.
  • Generally many independent garages are started and staffed by former dealership technicians and managers. Thus, it cannot be said that these mechanic services are any less than the authorized dealerships.
  • Some of the independent auto shops also honor third-party warranties.

These are the basic features of the independent and dealership service units. Observing these, one can say both have their own advantages and disadvantages. However, we must undertake a detailed analysis to compare both and see which one suits us more.

INDEPENDENT SERVICES

Overall Verdict: More personalized, often cheaper

Independent mechanics are ranked higher than dealership servicing for their customer satisfaction they offer, their price, their quality, their courteousness and on-time repairs, which has been highlighted according to a 2014 Consumer Reports survey.

Multi-Brand
GoBumpr multi-brand partner garage
  • As has been learned above, independent mechanics can be as technically proficient as the factory-trained dealership mechanics due to several undeniable reasons such as their owners being former dealership employees.
  • Independent garages can get you the original manufacturer parts for repairs and servicing if you are a fussy customer for originality, but they can also offer less expensive alternative parts or even rebuilt parts that would perform the same function.
  • As communication is a vital part of carrying out a successful service activity, it can be easier to build a personal relationship with the independent garages, since you speak directly with the mechanics there.
  • Independent mechanics mostly answer to you as they have no loyalty to the manufacturers. This is difficult for dealerships as they must show loyalty to the manufacturers.
  • All garages often start from scratch to build strong relationships with the paying customers without the years of free service to foster all goodwill they can.
  • Facilities in the garages are usually smaller and have fewer overheads than the dealerships. This means significantly lower prices for its customers.
  • Due to large numbers, it takes more work to find the right kind of auto shop, because there can be dozens of corner garages in the same town.

AUTHORIZED DEALERSHIPS

Overall Verdict: More specialized, may be a little expensive

Authorized
Authorized Service Partner

The biggest advantage with dealership service departments is that they can offer to you manufacturer-backed extended warranties and check for the latest repairs and recall bulletins every time you bring in your vehicle. But one thing is certain, if you stay with the dealership way, be prepared for slightly higher prices than usual. Always keep your owner’s manual handy so that you don’t have any unnecessary work done on your car. You may also consider signing up for the dealership’s mailing lists that are useful to know the updates. Coupons and deals it sends you may add up to big savings.

  • Dealership units pay higher salaries for their manufacturer-trained and highly experienced service technicians. This also means you’ll be paying higher prices for their services.
  • The technicians in dealerships are specifically and regularly trained for your auto brand only.
  • Dealership service departments are also required to use factory-made equipment and authorized parts from the manufacturer. This definitely ensures a high quality control on their part. But if a part is out of stock, the shipping times can be longer and the prices higher.
  • Dealership units have a regular flow of cars coming in for free repairs under their warranty plans, so they don’t have to work as hard to attract or keep their customers.

Thus stands the comparison between both dealership and independent units. We really hope we helped in getting you to decide which one is best suited for you. Happy Motoring! Let’s GoBumpr!