Category Archives: Indian Automobile Service Industry

All India Automobile Workshops Association – AIAWA

In the auto repair industry, there is a large institutional vacuum with no single voice to represent the large group of multi-brand garages. This projects a disproportionate economic value to the country. The All India Automobile Workshops Association – AIAWA is the first of it’s kind in India. Aimed at unifying workshop owners across the nation, the AIAWA is creating a stir in previously uncharted territory. Taking inspirational cues from the Automotive Component Manufacturers Association of India (ACMA), the AIAWA hopes to bridge the gap between workshop owners from different fraternities and bring all multi-brand workshops under a single roof.

aiawa1

With the automobile industry booming in India, the servicing sector will witness growth as a consequence. Currently a Rs.20,000 crore industry in India, it estimated that the industry will have an annual turnover of Rs.33,000 crore by 2020. According to a report by Business Standard, unorganized multi-brand garages account for only 1% of the total servicing in the country. In the multi-brand sector, the need to eliminate price disparity and establish a standard of quality is the need of the hour. Even with such teething issues, this sector has managed to service a sizeable proportion of the vehicles in the market.

The AIAWA believes that the key to survival & development for any garage is maintaining a long-standing relationship with its vendors, customers, employees and the community through adoption of stringent quality control principles.

AIAWA recently conducted two meets – one in Chennai & a national-level meet in Bangalore. GoBumpr was proud to sponsor & be a part of the first ever meeting of the AIAWA in Chennai. As  a strong technology enabler & digital partner for the AIAWA community, GoBumpr is empowering garages to be future-ready through the introduction of digital workshop management & mobile technology in garages. Through the introduction of the mobile CRM Axle, GoBumpr is revolutionizing the way garages interact with the customers. With a host of features such as service reminders, promotional messaging & real-time tracking, Axle is the perfect companion for garages gearing up for the future. The Automotive Component Manufacturers Association of India were also present  at the AIAWA meet in Benglauru, identified that the AIAWA would have to mature from a charter body into a single large institution to represent the multi-brand garages at supplier bodies, central ministries, banking institutions and OEMs. In an age where there is an omnipresence of smartphones & tech savvy customers, going digital is the only solution. The ACMA President in his speech acknowledged GoBumpr as a positive disruption in the auto repair industry that could facilitate the transition to a technology based solution for garages.

Significant Contributor Award - AIAWA

GoBumpr thanks the AIAWA & its members for the wonderful response meted out to our presentations on the future of workshop management at both the meets and also for presenting us with the “Significant Contributor” award at the meet held in Chennai. It was wonderful interacting with all the workshop owners. GoBumpr is keen to empower the workshop community with state-of-art technology and digitize the automobile after-market industry in India..

 

On Board Diagnostics (OBD) for Cars

On Board Diagnostics refers to any vehicle’s inherent ability to register and report issues and glitches that may occur, or have occurred within the system. One of OBD’s strengths is that it can detect problems long before the driver is even able to notice any symptoms, such as low-performance, lesser economy and heavy emissions. 

The OBD system functions by placing different kinds of sensors in vital areas of your vehicle, which report back to the diagnostic system whether those particular areas are working perfectly or not. When one or more sensors find a part of the vehicle that isn’t working within its designed specifications, the sensor triggers that warning light on the vehicle’s dashboard, indicating that the area needs to be addressed immediately.

There are something called as Diagnostic Trouble Codes (DTC) that are stored in the system. The codes are not the same across all vehicles. A mechanic can connect to the OBD port and diagnose the problem by reading the corresponding DTC. Let us see the various types of Diagnostic Systems.

VARIOUS TYPES OF OBD

OBD I:

The primary diagnostic system OBD I has certain Diagnostic Trouble Codes (DTCs) in vehicles that can usually be found without an expensive scan tool. All manufacturers can use the DTC’s to diagnose location, definitions, procedures, connectors etc. DTCs from the OBD-I cars are often read through blinking patterns of a ‘Check Engine Light’ (CEL) or ‘Service Engine Soon’ (SES) light. The ‘Check Engine’ light will output a two-digit number that corresponds to a particular error condition. 

OBD II:

OBD II is a comprehensive update of the OBD I.  The OBD-II standards specify the type of diagnostic connectors and its pin-outs as well as all the electrical signaling protocols available and the messaging format. OBD II is predominantly used by garages and pro-mechanics. However, solutions are available now for consumer use as well. 

Due to it being a more holistic system, OBD-II is heavily used by all professional mechanics for diagnosing. However, there are consumer oriented products that can also take advantage of its diagnostic abilities.

OBD Port
OBD Port

Having seen these types, we must realize that unless we really derive some benefits from this system, we cannot really understand its efficiency. Let us see some key benefits of OBD.

BENEFITS OF OBD

  1. OBD helps the technicians properly diagnose and repair complex problems.
  2. It encourages the design of durable and robust engine optimization systems.
  3. Exhaust Emissions can regulated by identifying the emission controls in need of repair and also provides for effective/inexpensive emission inspections.
  4. It generally works for life of the vehicle.
  5. Early detection of malfunctions to prevent secondary malfunctions (e.g., detect misfire before catalyst damaged).
  6. Fault codes are given out by the system that can be negated Apart from this it can provide vital data about area of malfunction or the specific component where attention is required.

The OBD process consists of four simple steps that is carried out by the system in aid to diagnose the issues.

THE PROCESS OF OBD:

  1. Your system continuously monitors and assesses operating conditions.  
  2. It observes the signals entering the computer directly from the component/system, or related to the performance of the component/system.
  3. It then verifies the performance / functionality / rationality of the malfunction criteria.
  4. It finally notifies the driver of the particular fault by the illumination of warning indicator or stores the unique fault code and throws up an error on the instrument panel.

IMPACT OF OBD ON MULTI-BRAND GARAGE SERVICES

It is easy to make the assumption that a Toyota service center can diagnose a Toyota car to perfection, that being its product. However, the same is not easy to do for a multi brand garage as they spend more time to even diagnose the issue. An authorized service center of a brand would have no trouble in diagnosis simply because they built the cars they have to service. The same is not the case for multi brand garages which have to fulfill multiple demands. This is where the On Board Diagnostic System proves to be a huge boon. As shown in the benefits of OBD, it can prove a life-saver for garages servicing multi brand cars. Their technicians just have to combine their expertise with an apt reading of the OBD codes to diagnose the problems. This in turn leads to faster checkout of serviced vehicles, easier diagnosis and better quality of service rendered.

OBD Diagnosis.jpg
OBD Diagnosis

Here at GoBumpr, On Board Diagnostics plays a big role in satisfying customers’ needs. We place our confidence with our own preferred multi-brand garages which carry out various responsibilities from our side. The garages affiliated with us make use of the benefits of OBD to diagnose and detect problems easily, assisting in proper application of apt solutions. So rest assured, you can safely contact us to service any car of yours that has any issue, small or big. Catch us on the Play Store under the name GoBumpr! or simply visit our website for more info.  

We hope we have given you a basic outline about On Board Diagnostics, its usage and benefits & hope that it helps you.  Wishing you a happy weekend and joyful rides!

Trends in Indian Automobile Industry

The excitement was palpable; I was all smiles when my dad gave me the key to my new bike. It felt like I was given the key to an all new life full of fun, freedom and independence. It’s a memory I cherish even today and I’m sure 23 Million other Indians would’ve shared similar sentiments this year. In India, a new bike is sold every 2 seconds; a new car every 12 seconds.

Growing at a rate of 10.5% YOY in the last decade, the Indian Automobile industry is one of the largest in the world. While there is a lot of talk about the Automobile industry, the Automobile Service industry is largely kept in obscurity. But of late, there are some fundamental changes happening in the Automobile Service space. Though a lot of these changes can be attributed to the rapid growth of internet penetration and smartphone usage in recent years, it’s also a sign of new entrants gearing up to disrupt this industry by leveraging technology.

Bike Service and Car Service Mobile App
Bike Service and Car Service Mobile App

One of the early trends that’s happening now is making the whole automobile service experience seamless and hassle-free – right from discovering a trusted and credible service center to getting the vehicle delivered back after service completion. A vehicle owner doesn’t need to check the service booklet and call up the service center to book a service anymore; he/she can do that at a single tap on his/her mobile screen. Vehicle owners can discover service providers in the vicinity, compare them based on price and book the service directly. After booking the service, they can view and track the status of the service booking real time, get the cost estimate for the service, chat with the service expert at the service center, know the estimated date and time of delivery and can also pay via the mobile phone after service fulfillment. Even some of the service needs which require immediate assistance like breakdown or tyre punctures are being handled by identifying the vehicle owner’s GPS coordinates. By knowing the exact location, it’s possible to send out a trained mechanic available close by to assist immediately. Imagine the time and effort that’s saved.

The biggest challenge in this industry, as perceived by vehicle owners, is information asymmetry. More often than not, vehicle owners feel that they’ve been meted out a raw deal by the service provider and they feel helpless. This challenge is being addressed at multiple levels. Having user generated reviews and ratings for each service center under different parameters is one solution. Getting accurate quotes for a specific repair job from many service centers even before commencing service and choosing the best one is another. Equipping users by providing interactive and engaging content about their vehicles and their needs is one another solution.

On the other hand, service centers are also reinventing themselves to cater to the needs of the internet-savvy customers. While some can afford to spend time and money on building an online presence and ramping up technology, that’s not the case with all service centers. Here’s where a common level-playing technology platform that caters to everyone in the ecosystem to market their offerings, showcase their quality and engage their customers will play a pivotal role.

Exciting times for the Auto Service industry are here again and for people who are involved in this hands-on, I’m sure the excitement is palpable.

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Sundar Natesan, Co-Founder, GoBumpr!

Currently available in Chennai, GoBumpr! is the one stop mobile app for all Car Service and Bike Service needs – from booking a scheduled service to getting on-the-road breakdown & tyre puncture assistance 24×7!